Monday, February 2, 2015

Reframe Your Complaints to Make Them Kinder

Steve Kaplan Marketing:

Reframe Your Complaints to Make Them Kinder


Our loved ones often do things that annoy us. To soften the blow when complaining to them about it, we often preface the complaint with a positive statement like, "I love you but…" To be even kinder about it, flip the statement around.


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