Thursday, June 2, 2016

Yelp Is Awful for Everyone Involved

Steve Kaplan Marketing:

“Your review on Yelp is destroying my business,” he says to me, clearly clenching his teeth, “How long do I have to suffer because of your negative review?” A few weeks ago, I got a phone call from a contractor because of a review I’d left. What ensued was a weirdly emotional conversation that ventured between harassment and a plea for empathy.

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