Friday, January 2, 2015

Establish a “Mutual Learning” Approach to Give Better Feedback

Steve Kaplan Marketing:

Establish a "Mutual Learning" Approach to Give Better Feedback


We’ve all heard of the "sandwich" method of giving feedback. While this is effective for small stuff, it can make serious critical feedback less useful. If it’s an important problem to address, use a "mutual learning" approach.


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